Privacy Policy

Last updated: [Insert Date]

Foxwood Property Solutions (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your data when you contact us, use our website or request our services.

Foxwood Property Solutions
Email: enquires@foxwoodpropertysolutions.co.uk
Phone: 0117 454 8551

We act as the Data Controller for the personal information you provide to us.

We may collect the following types of personal data:

Information you provide directly

• Name
   
• Phone number
   
• Email address
   
• Property address or location
   
• Details about your property or maintenance requirements
   
• Any information sent through our contact form, email or phone
   

Information collected automatically

• IP address
   
• Browser type
   
• Website usage and page interactions
  (Collected through cookies — see section 9)
   

We use your personal data to:

• Provide our property maintenance and improvement services
   
• Respond to enquiries and arrange surveys
   
• Manage appointments and communication
   
• Send updates, service reports and photos
   
• Maintain our client records
   
• Improve our website and customer experience
   
• Comply with legal or regulatory obligations
   

We only use your data where it is necessary and lawful.

We process your personal data under the following legal grounds:

• Contractual necessity – to provide services you request
   
• Legitimate interest – for business administration and communication
   
• Consent – if you ask us to contact you or sign up for updates
   
• Legal obligation – for records and compliance
   

We do not sell your data to third parties.

We may share data with:

• Trusted subcontractors or specialists working on your property
   
• IT or website service providers
   
• Legal or regulatory bodies if required by law
   

All subcontractors are required to maintain confidentiality and follow data protection standards.

We retain personal information only for as long as necessary:

• Client records: up to 7 years (legal requirement for financial records)
   
• Enquiry messages: up to 12 months
   
• Contact form submissions: up to 12 months
   

After this, data is securely deleted.

You have the right to:

• Request a copy of your data
   
• Correct inaccurate information
   
• Request deletion (“right to be forgotten”)
   
• Restrict or object to processing
   
• Withdraw consent at any time
   
• Transfer your data to another provider
   

To exercise any of these rights, contact:
enquires@foxwoodpropertysolutions.co.uk

We use appropriate technical and organisational measures to protect your data, including:

• Secure storage
   
• Restricted access
   
• Password protection
   
• Device and email security
   
• Encrypted website connection (HTTPS)
   

Despite these measures, no system is completely secure, but we take all reasonable steps to safeguard your information.

Our website may use cookies to:

• Improve user experience
   
• Analyse website traffic
   
• Remember your preferences
   

You can adjust cookie settings within your browser at any time.

Our website may include links to external sites.
We are not responsible for their privacy practices, so please review their policies separately.

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a new “Last updated” date.

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: enquires@foxwoodpropertysolutions.co.uk
Phone: 0117 454 8551